What is mediation?

Mediation is voluntary, confidential process where a neutral mediator facilitate a conversation between 2 or more parties to resolve a dipsute.  The mediator does not make a decision on the dispute. Rather, the parties together make an agreement that satisfies the interests of each party.   If an agreement is reached, the mediator can help draft a memorandum of agreement.

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调解是一种自愿参与的程序，当中由一名公正和受过训练的第三者，即调解员，协助争议各方在良好的气氛下，达成既能满足各方所需，又为各方所接受的和解。

在调解过程中，争议各方均有机会陈述本身的论点，和聆听对方的说法。调解员的任务并非为各方作出决定，而是帮助各方探讨本身论据的强弱，并寻求可行的解决方案，从而利便各方达成和解协议。调解员不会就谁对谁错作出裁决，亦无权强行各方和解；作出决定的权力始终在争议各方的手上。调解员接受过专门训练，善于打破谈判僵局，并能令各方专注于寻求解决方案。