Client 6

What is mediation?

甚么是调解?

Mediation is voluntary, confidential process where a neutral mediator facilitate a conversation between 2 or more parties to resolve a dipsute.  The mediator does not make a decision on the dispute. Rather, the parties together make an agreement that satisfies the interests of each party.   If an agreement is reached, the mediator can help draft a memorandum of agreement.

调解是一种自愿参与的程序,当中由一名公正和受过训练的第三者,即调解员,协助争议各方在良好的气氛下,达成既能满足各方所需,又为各方所接受的和解。

在调解过程中,争议各方均有机会陈述本身的论点,和聆听对方的说法。调解员的任务并非为各方作出决定,而是帮助各方探讨本身论据的强弱,并寻求可行的解决方案,从而利便各方达成和解协议。调解员不会就谁对谁错作出裁决,亦无权强行各方和解;作出决定的权力始终在争议各方的手上。调解员接受过专门训练,善于打破谈判僵局,并能令各方专注于寻求解决方案。